Part 2: Evaluative Mediation and Similar Processes in Construction Disputes

9 November 2023

Written by Gordon Tregaskis

Early Neutral Evaluation (ENE), Expert Determination, and Evaluative Mediation are all alternative dispute resolution processes that involve the intervention of a neutral third party by agreement between the parties, to help resolve conflicts and/or provide assessments. The three processes differ in their primary focus, the role of the neutral party, and the nature of the outcome. The contrast between these three methods can be seen in the following few paragraphs


Evaluative Mediation in Construction Disputes

Evaluative mediation is a type of mediation approach used to resolve disputes and conflicts, primarily in legal or contract interpretation and is used construction dispute settings where there is genuine disagreement. In evaluative mediation, the mediator takes on a more active and direct role in the process compared to other mediation styles, such as facilitative or transformative mediation.


The key features of evaluative mediation are that the mediator will have a depth of experience in the subject matter in dispute and will be chosen for their subject matter expertise, or legal knowledge related to the dispute at hand. This expertise allows the mediator to provide informed opinions and assessments regarding the legal and factual aspects of the case.


The mediator actively evaluates the strengths and weaknesses of each party's legal positions and arguments. He/she may analyse the potential outcomes if the case were to proceed to court, including the risks and costs associated with litigation. Like facilitative mediators, evaluative mediators engage in reality testing, helping the parties understand the practical implications of their positions. They may challenge unrealistic expectations and offer a realistic perspective on potential settlement options.


Unlike facilitative or transformative mediation, where the mediator primarily facilitates communication and negotiation between the parties, evaluative mediators may propose settlement options and recommend specific terms for resolution.


Evaluative mediation often operates within an agreed legal framework or contract. The mediation agreement terms and conditions will be binding although the outcome of the mediation will not. It will result in an evaluation and not a decision. One key term for an evaluative mediation (from personal experience) is the clause which states that both parties appoint the mediator (and mediation team) and therefore termination can only be validly exercised by joint instruction of the parties.


The mediator may consider legal principles, statutes, regulations, and case law when assessing the dispute and suggesting potential resolutions. These must be appropriate to the governing law of the contract in dispute. In selecting the mediator familiarity with the governing law is essential. Note also, the nationality of the mediator and the type of jurisdiction worked in is important. An English Barrister will likely want to follow adversarial English Court or Arbitration processes whilst a French evaluator may adopt more of an inquisitorial approach.


As with other forms of mediation, discussions and negotiations in evaluative mediation are confidential. The mediator may disclose information to the parties that is relevant to the assessment and resolution of the case. While evaluative mediators provide assessments and recommendations, the ultimate decision-making authority remains with the parties. They can choose, jointly or severally, to accept or reject any proposed solution or settlement, and they maintain control over the outcome.


Evaluative mediation is particularly useful in complex construction disputes where parties may benefit from a knowledgeable third party's insights. It can help expedite the resolution process, as the mediator's guidance can assist parties in reaching an agreement more quickly. It may not, however, be suitable for disputes where preserving relationships or addressing underlying emotional issues are primary concerns, as evaluative mediation tends to focus on the legal and financial merits. Much depends on the mediator’s terms of reference and equitable solutions can be suggested irrespective of legal precedent.


It's essential for parties to understand the mediator's role and approach in evaluative mediation and to be comfortable with the mediator’s level of involvement and the potential recommendations which may be provided. Ultimately, the success of evaluative mediation depends on the parties' willingness to engage in the process and work toward a mutually acceptable resolution.


Early Neutral Evaluation (ENE):

ENE is typically used early in a dispute to assess the merits of each party's case. It is often used in in preparation of legal cases to gauge the strengths and weaknesses of legal arguments and evidence. The outcome may persuade parties to settle their dispute where there are clear winner and losers. Even where the outcome of the evaluation is less clear it can assist the parties in deciding whether to go to the courts or arbitration or settle. The process is usually tailored to the requirements of the parties in dispute and may differ in some particulars to the method outlined below.


In ENE, the neutral evaluator, often a practicing lawyer, retired judge, or technical expert, reviews the formal case presented by each party. The respective cases may be in the form of written pleadings or statements of case and defence and/or counterclaim. A formal hearing may be requested by the parties and witness and other evidence submitted. If there is an agreed oral hearing then it is likely the third party neutral will ultimately provide a reasoned non-binding assessment of the likely outcome if the dispute were to go to trial. The process may proceed with court or arbitration formality and can be seen as a dry run of future court or arbitration proceedings. It would be a decision of the parties to agree whether evidence is given under oath.


The outcome of ENE is primarily an evaluation or assessment of the case. It does not result in a binding decision or settlement. Parties can use the evaluator's assessment to inform their negotiation process or settlement discussions.

The costs of an ENE exercise are likely to be agreed in advance and the evaluators fee paid by each party in equal shares.


Expert Determination

Expert determination involves a neutral expert, often with specialised knowledge in a specific field of engineering or construction, and by agreement of the parties, makes a binding decision on a particular issue or dispute. It is commonly used in technical or industry-specific disputes such as construction and engineering contracts. The Expert should be chosen carefully and by agreement of the parties who must each trust the process and the expert fully in surrendering their party autonomy to settle on favourable terms.


In principle both parties agree to be bound by any decision of the Expert Determiner although the extent to which such determination is enforceable is open to debate and may depend on the jurisdiction where the Expert Determination takes place, the residential jurisdiction or domicile of the parties and other legal factors.


The neutral expert is tasked with making a decision based on their expertise and the information and evidence presented by the parties. Expert determination results in a binding decision or determination on the specific issue at hand.


This solution is not for the faint heated litigant. It is however a relatively cheap form of dispute resolution with the costs of resolution usually shared 50/50.


Summary

In summary, Early Neutral Evaluation (ENE) focuses on assessing the merits of a case without providing a binding decision. Expert Determination involves a neutral expert making a binding decision on a specific issue. Evaluative Mediation combines elements of mediation and evaluation, with the mediator providing assessments and recommendations to assist parties in reaching a non-binding settlement. The choice between these methods depends on the nature of the dispute, the parties' preferences, and the desired outcome, whether it be assessment, binding decision, or settlement.


If the above resonates with you and you would like some advice or guidance, please see our expert panel of Construction and Infrastructure Mediators and Dispute Resolution professionals.


This article was kindly written by Gordon Tregaskis,, leading Mediator, Arbitrator and Barrister. Please read more about him on his DRA Profile.

Expert Advice

17 December 2024
Business Owner vs. National Retailer Introduction: Small business owner, Sarah, had been running her boutique clothing store for five years when she noticed that one of her designs was being sold at a national retail chain. After conducting further investigation, she discovered that the retailer had copied her design without permission and was making a significant profit from it. Feeling frustrated and violated, Sarah sought legal advice and was advised to take legal action against the retailer. Problem: Sarah faced two major obstacles in this situation - first, taking legal action would be time-consuming and expensive for her small business. Secondly, there was no guarantee that she would win the case and receive the compensation she deserved. On the other hand, the national retailer had a team of lawyers and could afford to prolong the legal battle. Solution: Instead of going straight to court, Sarah decided to try mediation as an alternative dispute resolution method. She reached out to a professional mediator who specialised in business disputes and explained her situation. The mediator suggested that they invite representatives from both parties for a mediation session. During the mediation session, Sarah presented her evidence and explained how the retailer had copied her design without permission or any form of compensation. The representatives from the retailer argued that they were not aware of Sarah's design and claimed that it was merely a coincidence. Outcome: Through effective communication facilitated by the mediator, Sarah and the retailer's representatives were able to understand each other's perspectives. The mediator also helped them identify the strengths and weaknesses of their cases. With the help of the mediator, a compromise was reached - the national retailer agreed to pay Sarah £75,000 in compensation for using her design without permission. In exchange, Sarah allowed them to continue selling the design with proper licensing and royalties. Benefits of Mediation: This successful mediation not only saved both parties time and money but also allowed them to maintain a positive business relationship. By avoiding a lengthy legal battle, they were able to focus on their businesses instead of being consumed by conflict. Moreover, through active listening and effective communication during the mediation session, both parties were able to understand each other's concerns and find a mutually beneficial solution. This helped them build trust and respect, which could have been damaged if they had gone to court. Conclusion: This case study highlights the effectiveness of mediation in resolving business disputes. It not only helps save time and money but also promotes better communication and understanding between conflicting parties. As a small business owner, Sarah was able to protect her rights and receive fair compensation without having to go through the stress of a legal battle. Mediation can be a powerful tool for SMEs in resolving conflicts and maintaining positive relationships with other businesses. So, it is important for business owners to consider this alternative method before resorting to legal action. As the saying goes, "a stitch in time saves nine," proactive early intervention through mediation can prevent conflicts from escalating and benefit all parties involved. Overall, mastering conflict resolution skills and using effective communication strategies can empower business owners to navigate disputes with confidence and care, leading to better outcomes for themselves and their businesses. In conclusion, resolving conflicts in business is not always easy, but it is essential for maintaining healthy relationships and promoting a positive working culture. Through mediation, active listening, crisis management techniques, and negotiation skills - business owners can effectively resolve disputes and turn them into opportunities for growth and collaboration. By learning from case studies of successful resolutions like Sarah's, SMEs can build a conflict-resilient culture and achieve long-term success in their industry. So, it is crucial to prioritize conflict resolution strategies and invest in building strong communication skills to navigate any legal disputes that may arise with confidence and care. Remember, effective conflict resolution is not about "winning" or "losing," but rather finding a solution that benefits all parties involved. Mediation provides a neutral ground for productive discussions and helps avoid the emotional and financial toll of going to court. With the increasing use of technology in modern dispute resolution, SMEs can now access mediation services remotely, making it even more convenient and cost-effective. In today's fast-paced business world, conflicts are inevitable. However, how we handle them can make all the difference. Mediation offers a collaborative and efficient way to resolve disputes, making it an essential tool for SMEs to have in their arsenal. By promoting understanding and finding win-win solutions, mediation can help businesses build stronger relationships and foster a positive environment for growth and success. So whether you are a small business owner or part of a larger corporation, consider mediation as your first course of action when faced with a potential legal dispute. It may just save you time, money, and unnecessary stress while also preserving important business relationships. As Sarah learned from her experience - mediation is not only about resolving conflicts but also about creating a win-win situation for all parties involved. So, embrace this conflict resolution method and watch your business thrive. Always remember that effective communication and collaboration can turn any conflict into an opportunity for growth and success. Empower yourself with the necessary skills and resources to handle conflicts in a proactive and positive manner, and you will be on your way to creating a healthier and more productive work environment for your business.
by Will Chalmers 3 December 2024
The Scenario: John had been renting an apartment from his landlord, Mr. Smith, for two years. However, in the last few months, John noticed mould and dampness starting to appear on the walls of his bedroom. Despite repeatedly bringing this issue to Mr. Smith's attention, no significant action was taken to address it. Frustrated with the lack of response and increasing health concerns caused by the mould, John decided to withhold rent until the issue was resolved. This led to a heated argument between John and Mr. Smith, with both parties unwilling to budge from their respective positions. The Conflict: John felt that he was entitled to a habitable living space, and the presence of mould and dampness was a breach of his rights as a tenant. On the other hand, Mr. Smith argued that John's negligence in maintaining proper ventilation and reporting the issue promptly led to the growth of mould. The conflict escalated quickly, with John threatening to move out and Mr. Smith considering legal action for unpaid rent. The Mediation Process: At this point, both parties decided to seek mediation services before taking any further action. A mediator was appointed, and both John and Mr. Smith were given an opportunity to express their concerns in a neutral setting. The mediator helped facilitate communication between John and Mr. Smith, allowing them to understand each other's perspectives and come up with a mutually agreeable solution. Through open dialogue, it became clear that the root cause of the mould issue was a combination of poor ventilation in the apartment and John's failure to report it promptly. The Outcome: With the help of mediation, John and Mr. Smith were able to reach a resolution that benefited both parties. Mr. Smith agreed to hire professionals to fix the ventilation system and address the mould issue, while John agreed to take responsibility for maintaining proper ventilation in his apartment. Additionally, an agreement was made for John to pay reduced rent until the issue was fully resolved, and he would receive compensation for any expenses incurred due to the mould. Conclusion: Thanks to mediation, John and Mr. Smith were able to resolve their dispute amicably and find a solution that worked for both of them. The mediator helped facilitate open communication, understanding, and collaboration between the landlord and tenant, allowing them to address the root cause of their conflict and find a mutually beneficial resolution. This successful outcome highlights the benefits of using mediation in landlord-tenant disputes. It not only helps resolve immediate conflicts but also promotes better communication and prevents future issues from arising. In this case, mediation was a cost-effective and efficient way to address the issue without resorting to expensive legal proceedings or damaging the landlord-tenant relationship. So, it is always worth considering mediation as a first step in resolving any disputes between landlords and tenants. After all, finding a mutually beneficial solution is more valuable than winning an argument. Need help with your Landlord and Tenant issues? Contact us by calling 03300 431 757 or via help@disputeresolutionagency.com or check out our Housing Resolution page for more information .
by Will Chalmers 13 November 2024
The Scenario: Samantha had been working as a sales executive at a multinational company for five years. She was an efficient and dedicated employee who always met her targets and received positive feedback from clients. However, Samantha felt that she was being treated unfairly by her line manager, Mr. Smith. She noticed that her male colleagues were receiving higher salaries despite having similar job roles and responsibilities. Feeling frustrated and undervalued, Samantha decided to confront Mr. Smith about the pay disparity.  However, instead of addressing the issue, Mr. Smith dismissed her concerns and told her to focus on her work instead of worrying about other employees' salaries. This response only added to Samantha's frustration, and she began to feel demotivated and unappreciated. The Conflict: Samantha felt that Mr. Smith's dismissive attitude was a form of discrimination, and her repeated attempts to address the issue were being ignored. She also noticed instances where Mr. Smith would give preferential treatment to male colleagues, such as assigning them high-profile projects or allowing them more flexibility with their schedules. Samantha decided it was time to take action and considered submitting a formal grievance against Mr. Smith for unfair treatment and gender-based pay discrimination. However, before taking any legal action, she reached out to the company's HR department for mediation services. The Mediation Process: A trained mediator was assigned to Samantha's case, and both parties were given the opportunity to express their concerns in a safe and neutral environment. The mediator helped facilitate open and honest communication between Samantha and Mr. Smith, allowing them to understand each other's perspectives. While Mr. Smith initially denied any discrimination or unfair treatment, the mediator encouraged him to listen actively and consider the impact of his actions on Samantha's morale and job satisfaction. Through effective communication techniques, the mediator helped both parties identify the root cause of their conflict – lack of transparency in salary negotiations and unconscious bias towards gender roles. The Outcome: With the help of mediation, Samantha and Mr. Smith were able to reach a mutually beneficial agreement. Samantha was given a raise to match her male colleagues' salary, and she was also allowed more flexibility in her schedule to balance her work and personal life. In return, Samantha agreed to take on additional responsibilities and actively participate in the company's gender equality initiatives. The mediation process not only helped resolve the immediate conflict between Samantha and Mr. Smith but also promoted better understanding and communication within the workplace. It created a win-win situation for both parties by addressing the underlying issues and finding a solution that benefited everyone involved. Conclusion: Samantha's case is an excellent example of how mediation can effectively resolve workplace conflicts without resorting to formal grievances or legal action. By providing a safe and neutral space for dialogue, mediation can help parties understand each other's perspectives and find common ground for resolving disputes. In this case, Samantha was able to secure fair treatment and equal pay, while Mr. Smith learned the importance of transparency and unbiased decision-making in the workplace. This successful outcome highlights the benefits of utilising mediation in business settings, especially for small and medium-sized enterprises. By promoting open communication, understanding, and collaboration, mediation can foster a positive work environment that supports growth and success for both employees and the company as a whole. So next time your SME is faced with a workplace dispute, consider mediation as an effective way to resolve conflicts and preserve valuable relationships within your organisation. Need help with your workplace conflict or dispute? Contact us on 03300 431 757 or by email via help@disputeresolutionagency.com or check out our page on workplace mediation .
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