Housing Resolution Service

Landlords | Tenants | Agents | Residents

Designed for Landlords and Agents

Our Housing Resolution Service is an outsourced complaint and early resolution service that has been created to reduce the time spent by Landlords and Agents on dealing with complaints, conflicts, and disputes associated with tenancy arrangements.   

The Landlord and Tenant Relationship

The Housing Resolution Service is ideal for when there are issues between the Landlord and Tenant and assistance is needed to quickly resolve the matter. Common issues include late or missing rent, property disrepair or damage, end of tenancy and tenancy deposit claims, or eviction and possession proceedings are envisaged or have commenced.


The Housing Resolution Service provides access to a neutral support team of dispute resolution professionals ready to help identify issues and work toward resolution.

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Agents and Property Managers

The Housing Resolution Service provides property and block managers with direct support to deal with complaints and issues from tenants, leaseholders, and other occupiers. Our team of dispute resolution experts is highly experienced in working with residents and commercial tenants in identifying and self-managing situations, and providing neutral support to achieve early resolution, where needed.

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Neighbour Issues - Community Mediation

The Housing Resolution Service is perfect for residents who are in conflict with their neighbours. Conflict that stems from noise, access, parking, and the disruption to the peaceful enjoyment of their home, can be managed with support from our team of community resolution practitioners.


Our team will work with each neighbour to help them work out a plan and agree their own outcomes.

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Peace of Mind for Landlords and Agents

A fully supported complaints and resolution service.

01

Complaint Management

The Housing Resolution Service is a fully outsourced complaint management service for Landlords and Agents.

02

Resolution Service

We are a team of resolution practitioners. You'll have peace of mind that we will manage complaints through to resolution.

03

Training and Advice

We provide training and support for Landlords, Agents and residents in complaint handling, communication, and early resolution techniques.

04

Self-Resolution Focus

Our ethos is to empower and support the early management of conflict to reduce the risk of escalation. We will work with you, your teams, and your clients to upskill and train them to better manage conflict. We'll only step in and provide mediation or other intervention services where needed.

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Frequently Asked Questions

  • What issues does the service cover?

    The Housing Resolution Service covers all types of property-related matters including those between Landlords and Tenants, between agents and clients, between neighbours, and issues such as access and boundary disputes, 

  • How can I make a referral?

    It is easy to make a referral or start an enquiry. Simply complete the online form and one of the team will be in contact to discuss your needs. 

  • Who pays for the service?

    Our services are commissioned by agents and Landlords. It is the commissioner's responsibility to pay our fees to cover the services provided. 

  • What services are included?

    We provide a full suite of conflict support services including advice and guidance, early resolution, neutral support such as mediation, and decision-making services such as adjudication and Expert Determination.

  • Who are the professionals?

    The Housing Resolution Service works with qualified dispute resolution professionals such as lawyers, Conflict Coaches, Mediators, Arbitrator, and Experts. 


    Each of our professionals have undergone recognised training and are experienced in helping people resolve conflict. 

  • How much does the service cost?

    We charge agents and landlords a fee which is based on the time spent, and our special Housing Resolution Service hourly rate of £60 per hour. 

  • Is there a limit on the number of service we can request?

    There is no limit on the number of services that can be accessed. Our Housing Resolution Service team will explore your needs on a case-by-case basis and estimate the level and extent of support needed. 

  • Do you visit the property?

    Where it is deemed necessary, our team may visit your property. This is usually important where physical features need assessing such as boundaries and encroachments. 

  • I am a resident - how do I access the service?

    Residents are advised to speak to their agent or landlord to discuss support needs. We require commitment from each person in the dispute, and approval from the agent or landlord to proceed with any of our services. 

Let's Talk

Enquire about accessing the Housing Resolution Service.

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