Automated Matter Resolution & Assessment Tool | Get Help Where Needed
Create your free account and submit the claim form.
Complete your Dispute Resolution Assessment.
Use the negotiation facility to make offers.
Accept the terms of your agreement.
We'll email you your Heads of Terms.
Complete the online Dispute Resolution Assessment and we will help you understand your position and how you want to proceed to achieve settlement.
The Self Resolve tool provides you with automated updates and a dashboard to keep everything in one place. You are in control of your documents, offers, and agreements.
When you have agreed your terms, we will automatically send you a copy of your Heads of Terms for you to sign. We'll store this on your dashboard and you can ask one of our professional team to draft this into a legal document if needed.
Our professionals are here to help you negotiate, understand your legal position, and make decisions, if you need help with this.
We have a global network of neutral and decision-making professionals, advisors, and support personnel.
If you get stuck and cannot agree the terms yourself, simply request help and our team will explore your needs and find the right professional to help you.
Consumers can use the tool to start their claim and follow the official process to satisfy Ombuds requirements. Member organisations can use the tool to manage the complaint to conclusion and provide access to the Ombudsman for review and a decision to be made. This makes the job of the adjudicator quicker because all the referenceable documents are in one place.
Many complaints cannot be dealt with by the Ombuds service because they fall outside of their official remit. This should not mean that the consumer or business has no route to resolution other than litigation. The Self-Resolve tool provides users with a facility to negotiate their own outcomes and attain a decision where the Ombuds service cannot be directly involved.
The Dispute Resolution Agency provides access to many practitioners and Ombuds personnel can re-direct complainants to other services easily using the platform and reduce the number of unresolved matters.
The self-resolve platform automates the negotiation process and provides a space to store documentation, and keeps the parties updated as to progress. Where an agreement is reached, the platform will produce Heads of Terms for signature and email a copy to each participant.
Where members do not have the resource or infrastructure to handle complaints, this platform is the solution to make complaint management quick and simple.
Ombuds members can use the platform independently of Ombuds service providers or in conjunction with them. It can be used for ad-hoc matters or as the platform of choice for their complaint handling needs. It is, therefore, ideal for businesses of any size and budget.
The DRA is founded on a global community of professionals. Users of the Self-Resolve tool can access shortlisted practitioners to provide support to achieve resolution. Our DRA team is here to help identify options and will allocate matters according to need (neutral support, legal and advocacy, or decision-making services). Every eventuality is catered for, and our holistic approach provides users with comfort that their matter will be resolved with us.
Our platform is perfect for professionals who manage multiple matters for clients. If you are a practitioner supporting clients, talk to us about an enterprise option to provide a solution that's tailored to you and your needs.
Call us on 03300 431 757 or email help@disputeresolutionagency.com and we will explore your needs.