FREE Resolution Project

Making Dispute Resolution

Accessible to Everyone

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What is the Free Resolution Project?

Aims

To provide access to resolution of conflict and disputes to individuals and business who otherwise would be barred from such services owing to financial hardship.


The project is comprised of both an assessment and the facilitation of resolution services including conflict coaching, mediation, and arbitration.



This service is open to UK matters in civil, commercial, community, and workplace sectors. We are not currently accepting applications for family matters (divorce and separation) owing to the funded voucher scheme available from participating practitioners.

How it works

The service is provided by appropriately qualified volunteers and managed by The Dispute Resolution Agency. It will be conducted remotely where possible, and in-person meetings will be by approval and on a case-by-case basis.


We work with referral partners to ensure that the right parties are put forward to make use of the service.


The Resolution Service

Each applicant will first attend a Resolution Pathway session which will determine if we can help, and which method to use. Where we cannot help, we will signpost the applicant to a third-party service. For applicants who we can help, we will provide the service on a reduced fee basis or without charge to the successful applicant. 


Book a Session

Eligibility

The service is open to all individuals and businesses who can demonstrate at least one of the following criteria:

  1. Financial Hardship.; and one of the following applies:
  2. An individual who is receipt of state benefits or who is a full time student; or
  3. Non-Profit/Charitable Organisation with an annual turnover (including funding and sponsorship income) of less than £250,000; or
  4. A Micro Business with an annual turnover of less than £100,000.


Financial Hardship means:

At least one applicant does not have access to the relevant funds to pay for resolution services.


Evidence

We will require evidence to support your application as follows:

  • For individuals we will require confirmation of receipt of benefits such as a letter from Universal Credit and/or official confirmation of full time studies.
  • For charitable organisations and micro businesses, we will require the last set of accounts or if recently established, the most recent bank statements covering up to 12 months of trading.


Fees reduction

Successful applicants will receive up to 100% reduction in the fees for our dispute resolution services. There are three possible outcomes:


  1. Full Fee Reduction
  2. Partial Fee Reduction
  3. No Fee Reduction


  • Full Fee Reduction: We will waive all fees for the successful applicant.
  • Partial Fee Reduction: We will ask for a small contribution towards the cost of your service.
  • No Fee Reduction: We will ask that you pay your fees in full.


Please note that where travel expenses are incurred by your professional, these costs need to be shared equally and are exempt from the fee reduction. We will confirm with you if travel expenses apply to your matter.



Each application will be assessed on its own merit and each party must apply separately.

Applicants must be referred from one of our Referral Partners. 

Accessing Your Help

The process:


1. Resolution Session

Attend your resolution session with one of our professionals. They will talk you through your options. Once it has been established that you need some assistance, we will invite you to submit evidence for us to review.


2. Assessment

We'll review your evidence and make a decision about eligibility for a fee reduction. Once this has been provided it is final.


3. Service

We will deliver the service to you and support you to achieve a resolution to your conflict or dispute.

Book a Session
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